Terms of Service

The service

We answer calls that you or your team don’t pick up, using an AI voice agent. Depending on your setup, it answers questions, takes messages, books appointments, and sends you a text summary. Your phone always rings first. The AI answers only when no one picks up.

Your account

You must be at least 18 and authorized to act for your business. Keep your login details private. You are responsible for activity on your account.

Plans, billing, and trial pricing

• Plans are billed monthly in advance, in US dollars.
• The Starter plan is $99 for your first month, then $249 per month. The Scale plan is $499 per month.
• Each plan includes the call volume listed on our pricing page. If you go over that volume, we will contact you before we charge more or change your plan.
• We may change prices with at least 30 days’ notice by email. The change applies at your next billing period after the notice.
• Taxes are added where required.

The one-job guarantee

If we don’t book at least one job for you in your first 30 days, we refund your first month’s payment in full. To claim it, email [email protected] within 45 days of signing up. The guarantee applies once per business. It requires call forwarding to be active for the 30 days.

Cancellation

You can cancel at any time by email or phone. Service continues until the end of the billing period you have paid for. We don’t give partial-month refunds, except under the one-job guarantee. If we ported your number, we will help you port it back.

Your responsibilities

• Call recording and consent. We record and transcribe calls. Some states require all parties to consent to recording. You are responsible for any required notices to your callers. We can add a short recording notice to the greeting if you ask.
• Accurate information. The AI uses the business details, hours, prices, and calendar access you give us. Keep them up to date.
• Lawful use. Don’t use the service for spam, robocalls, harassment, or anything illegal.

What the AI can and can’t do

The AI works hard to get details right, but it can make mistakes. Check the call recordings and summaries in your portal. The service is not an emergency service. Do not depend on it for life-safety calls. Callers with an emergency should dial 911.

Your data

You own your call recordings, transcripts, and customer information. We use them only to provide and improve the service for you, as our Privacy Policy describes. We do not sell your data.

Availability

We aim for high uptime, but we don’t guarantee that the service will be uninterrupted. If an outage affects you, contact us and we will make it right.

Limitation of liability

To the extent the law allows, the service is provided “as is.” We are not liable for lost profits or indirect damages. Our total liability is limited to the amount you paid us in the 3 months before the claim.

Changes to these terms

We may update these terms. If a change is significant, we will email you at least 30 days before it takes effect.

Contact

Questions about these terms: [email protected] or (415) 881-0124.